Friday, October 15, 2010
I recently bought a new front derailer from Performancebike.com. This is the kind of thing that an experienced cyclist who does his or her own mechanical work does all the time. You know what you need, you find it for the lowest price you can get it, and you order it. I checked the specs, and really, there aren't many parameters on a thing like this. Make and model? Clamp diameter? So it arrived, lo and behold, it's a braze-on model. Not the 31.8mm clamp-on model I expected. I emailed customer service, with a PDF printout of the page from their website showing that what they were advertising was different from what they were shipping and got this response:
Rad. So, if you advertise that you're selling a pair of cycling shoes and I order them and get only one in the mail, you can blame it on a printing error and I'm just screwed?