Thursday, June 25, 2009

World Class Customer Service

Back in April I blogged about the fantastic service I received from Blackburn regarding a failed tire pump hose. The quicly honored their warranty and sent me out a replacement hose. Well, they've done it again. Read the emails below. I had a Blackburn tail light whose clip failed to keep it on the light strap of my seat bag and caused it to slingshot into traffic, turning it into tail light kibbles and bits. They're going to send out a replacement. Easton Bell is a great company with good products. If you need a bike accessory, buy from them because they invest as much in customer service as you invest in the purchase.

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